• Confirming Bookings

  KB Article #8064 Any booking that you receive is not officially added to the diary until it is confirmed ...
  Updated 17 January 2024 16:44

• Cancelling Bookings

  KB Article #8069 Bookings can be cancelled quickly by following the steps below.  Note: BookLink will not...
  Updated 17 January 2024 16:50

• Changing a Booking Date

  KB Article #8078 You can change the date of a confirmed booking for a customer, as long as the date/time ...
  Updated 06 December 2023 20:12

• Understanding the Customer Online Booking Process

  KB Article #8077 The BookLink process begins with your customer creating their booking using the steps ou...
  Updated 17 January 2024 16:51

• Finding Bookings in the Diary

  KB Article #8083 Your BookLink diary quickly shows how many bookings are in any given week, regardless of...
  Updated 06 December 2023 15:39

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• Adding a User to Multiple Dealers

  KB Article #8070 A user can be granted access to more than one dealer's console. This change can only be ...
  Updated 06 December 2023 20:42

• Adding New Users

  KB Article #8082 BookLink Admin users can add as many additional users as required for your dealership. T...
  Updated 06 December 2023 20:40

• No Available Days Appearing for Customers

  KB Article #8081 If a customer is trying to make a booking for your dealership but no days appear availab...
  Updated 17 January 2024 16:56

• Customers Not Receiving Reminder Emails

  KB Article #8080 If customers are not receiving reminder emails for appointments, double-check your Email...
  Updated 06 December 2023 20:17

• Updating and Removing User Accounts

  KB Article #8079 Admin users can edit and remove user accounts.  To edit a user account: Click Contacts...
  Updated 08 December 2023 15:51

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• Setting Transport Options

  KB Article #8065 Dealers can set different transport options to offer their customers when they book an a...
  Updated 17 January 2024 16:58

• Setting Up Opening Hours and Diary Availability

  KB Article #8062 The Diary Settings page allows you to set daily parameters to help manage bookings. Defa...
  Updated 04 October 2024 15:56

• Setting Auto Email Booking Reminders

  KB Article #8075 BookLink can be set to automatically send a reminder email to customers a number of days...
  Updated 06 December 2023 20:08

• Editing and Removing Diary Exclusions

  KB Article #8073 Existing diary exclusions can be edited or deleted from the diary. To edit a diary excl...
  Updated 06 December 2023 16:31

• Creating Diary Exclusions for Closings or Reduced Technicians

  KB Article #8074 Diary exclusions allow you to reduce the number of technicians available or show your wo...
  Updated 06 December 2023 16:32

• Updating Dealer Contact Details

  KB Article #8076 Dealer name and contact information used throughout BookLink can be updated at any time ...
  Updated 06 December 2023 15:46

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• Logging In to BookLink

  KB Article #8061 Logging in to the BookLink Online Booking Console for the first time requires a password...
  Updated 08 December 2023 16:03

• Updating Your Password

  KB Article #8063 After logging in to the BookLink Online Booking Console for the first time (or after a p...
  Updated 08 December 2023 15:48

• Resetting Your Password in BookLink

  KB Article #8072 To reset your password, you will have to request one from the system again. Notes:  You...
  Updated 08 December 2023 16:04